Knowledge Demands

Required Knowledge Sets¹

Applicable Information Resources and Tutorials

Above Average

Public Relations:

Knowledge of ongoing activities that ensure a company has a strong public image. 

Practical applications of knowledge:

• Completing a VPAT in support of enhancing your company's image in the eyes of stakeholders that have an interest in accessibility;

• Best Practices: Voluntary Product Accessibility Templates (VPATs)

• How to Evaluate Telecommunications Products and Complete a VPAT

• Product-Specific Voluntary Product Accessibility Templates

High

Electronic and Information Technology (E&IT):

Knowledge of applicable equipment, computer hardware and application software including. E&IT is information technology (IT), as defined by Federal Acquisition Regulation (FAR) 2.101. E&IT has the same meaning as "information technology" except E&IT also includes any equipment or interconnected system or subsystem of equipment that is used in the creation, conversion, or duplication of data or information. The term E&IT, includes, but is not limited to, telecommunication products (such as telephones), information kiosks and transaction machines, worldwide websites, multimedia, and office equipment (such as copiers and fax machines).

Practical applications of knowledge:

• Understanding the definition of E⁢

• Discussing the term E&IT intelligently with company stakeholders;

• Federal Acquisition Regulation (FAR) 2.101

Above Average

Customer Support:

Knowledge of principles and processes for providing customer support. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Practical applications of knowledge:

• Providing live support options that are fully accessible, usable, and useful to customers with disabilities

• Designing products and services that enable support staffs to provide people with disabilities the same level of support as everyone else;

• Understanding how assistive technologies enable people with disabilities to access your company's web-based and telephone-based support services;

• Brief Overview of the Access Needs of People with Disabilities

• How People with Disabilities Use the Web

• Accessible Help Desks

• Adaptive (Assistive) Technology

High

Design:

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Practical applications of knowledge:

• Determining whether new features may positively or negatively affect users with disabilities;

• Evaluating the accessibility of current versions of your applications in order to help identify and prioritize enhancements for the next version;

• Training your testing staff to recognize accessibility issues and opportunities;

• Identifying ways to address accessibility in the documentation process;

• Accessibility Evaluation Matrices and Guidelines by Disability

• Product-Specific Voluntary Product Accessibility Templates

• The Product Development Cycle

• Best Practices: Voluntary Product Accessibility Templates (VPATs)

• How to Evaluate Telecommunications Products and Complete a VPAT
  Design Ideas Library

• Telecommunications: Guidelines for Accessibility

• Accessibility Guidelines for Public Access Terminals

• Accessibility Guidelines for Application Software

• Adaptive (Assistive) Technology

Average

Economics:

Knowledge of how the forces of supply and demand allocate resources. Subdivided into microeconomics, which examines the behavior of firms, consumers and the role of government; and macroeconomics, which looks at inflation, industrial production, and the role of government. 

Average

Education and Training:

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

High

Engineering and Technology:

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design, programming, development and production of Electronic and Information Technologies.

Practical applications of knowledge:

• Including people with disabilities, and organizations who employ them, in your feedback process;

• Including people with disabilities and developers of assistive technology in field and beta tests;

• Helping programmers and designers avoid decisions that unintentionally build in barriers to accessibility;  

• Prioritize bugs fixes to take into account that some bugs are of especial importance to users with disabilities, out of proportion to their impact on the average user;

• Including subjects who have disabilities in usability and accessibility testing

• Verifying Accessibility

• International Standards

• Design Ideas Library

• Section 508 for Software Developers

• Building and Buying Accessible Software

• Best Practices: Voluntary Product Accessibility Templates (VPATs)

• How to Evaluate Telecommunications Products and Complete a VPAT

• Product-Specific Voluntary Product Accessibility Templates

• Verifying Accessibility

• Adaptive (Assistive) Technology

• Refreshed Accessibility Standards and Guidelines in Telecommunications and Electronic and Information Technology

Average

Finance and Accounting:

Knowledge of financial and accounting principles and practices, the financial markets and the analysis and reporting of financial data.

Above Average

Laws, standards, guidelines, government regulations:

Knowledge of laws, standards, precedents, government regulations, agency rules, and the democratic political process.

• Section 508 Reference Guide

• Section 508 Overview for Managers

• International Standards

• Refreshed Accessibility Standards and Guidelines in Telecommunications and Electronic and Information Technology

Average

Sales and Marketing:

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.